Privacy Policy

SafeHome Filters values your trust. As part of our relationship with customers, we recognize and respect your privacy. That is why we are committed to protecting your privacy and using the information you share with us responsibly.

This Privacy & Security Statement describes the information we collect about you, as well as why and how it is used. We also explain choices that you can make about how we collect and use your information.

What information is collected?

We collect information from you that you provide when you login, register with us, send us contact information and place an order. Types of information collected include your name, e-mail address, postal address, phone number and credit card number. In addition, we may maintain a record of your purchases from SafeHomeFilters.com.

How is my information used?

When you make a purchase from SafeHomeFilters.com, we use your information to process your order and to answer your questions about the status of your order. We may use the information to provide you with periodic e-mails about SafeHome Filters, services and promotions. We may also send you e-mail to help us learn more about your preferences and needs. In addition, we use information about your product interests and purchases to help us improve our online store and your shopping experience. If you register with us or if you purchase from us online or over the phone, you have the option to request marketing materials from us, and we may send you notices about our merchandise, services and promotions through e-mail.

Will my information be shared?

To respect your privacy, SafeHome Filters will not sell or rent any of the personal information you provide to us online to any third party. SafeHome Filters only shares information about our clients with affiliated companies to provide better service to you. These services may include maintaining and managing customer information; providing customer services; taking and fulfilling orders; conducting SafeHome Filters promotions and surveys; and communicating effectively with our clients. We do not authorize any third party to make any other use of your information or to send you unsolicited e-mail. We also may share aggregated statistical or demographic information about you with third party companies in a manner that does not reveal your personal identity or individual information.

When SafeHome Filters conducts promotions and surveys, or joins with other companies to do so, clients who choose to participate may be asked to provide personal information. SafeHome Filters and the other participating companies may use this information for such purposes as notifying winners and fulfilling promotional obligations, and may also cross reference customer databases to identify common customers. Information from these activities may be used to explore future promotional opportunities or fulfill contractual obligations. Even if you have chosen not to receive e-mail or postal mail from SafeHome Filters prior to your participation in a contest, sweepstakes, promotion or survey, you may still receive information from SafeHome Filters in connection with such activity if you register for or participate in it. You may choose not to participate in contests, sweepstakes, promotions or surveys if you do not wish to receive information from SafeHome Filters or share your information with SafeHome Filters and the other companies sponsoring such activities.

If you are visiting SafeHomeFilters.com through a link from another website or search engine, information about your visit to SafeHomeFilters.com may be collected by the provider of the other website or search engine. We encourage you to review the privacy policies of these other websites or search engines. You may avoid disclosing your information to these other websites or search engines by entering SafeHomeFilters.com directly into the address field of your Internet browser.

How do I remove my information?

If you would prefer not to receive our e-mails and/or mailings-just let us know. You may reply to emails from SafeHome Filters with the word “unsubscribe” in the subject line.

You may also contact us as follows:

By Email:          CustomerService@SafeHomeFilters.com

By Phone:         1 828-667-0730

By Mail:           SafeHome Filters
P.O. Box 8277
Asheville, NC 28814

Please include your name and address as it appears on the e-mail or postal mail you received from us and indicate “Do not contact me by (e-mail) or (mail).”

Your request may take up to 10 business days to process, and you may receive e-mail or postal mail in the meantime. Your removal request, along with your name and address will be stored in a “do not contact” file to ensure that we can honor your request. Please note that if you make subsequent purchases from our website, we will confirm your order by e-mail, and we may need to contact you by phone, e-mail, or postal mail with other questions regarding your order.

What are cookies? Does SafeHomeFilters.com use cookies?

Cookies are bits of information that are automatically stored on your computer’s hard drive to recognize your preferences in order to make shopping easier. SafeHomeFilters.com uses cookies to help us personalize your shopping experience and keep track of your order as you shop in our online store. Your cookie also allows us to recognize you when you return to our site and provides you with access to your account information. Cookies do not contain any personally identifiable information, such as your name, address or any financial information on your computer.

SafeHome Filters may use reputable third parties to provide services to us, such as to help us measure the effectiveness of our advertising and how visitors use our site, and these third parties may also use cookies on your computer. SafeHomeFilters.com respects your right to choose whether to be included in the services that these third parties provide. If you would like to opt-out of these services, please click here.

You can refuse cookies by turning them off in your Internet browser. In order to disable cookies, please consult your browser’s help section for instructions. If you turn off cookies, however, you will not be able to purchase from our website, as we will not be able to track your online order. You may still place an order by calling us at 1-877-273-2843.

How does SafeHomeFilters.com make sure my order information is secure?

The safety of your credit card information is important to us, and SafeHome Filters has taken measures to protect the security of your online order information.

SafeHome Filters uses Secure Sockets Layer (SSL) technology to keep your online order information safe. SSL technology encrypts your credit card number, order information and personal information before it is transmitted to protect it from being decoded by anyone other than SafeHome Filters. Our site also displays the GeoTrust Secure Site Seal, which indicates that the site has been authenticated by GeoTrust and that confidential transactions with the site are secured by SSL encryption.

Once you enter the checkout page, your computer will begin communicating with our server in secure mode. You can determine the security of your connection by looking at the bottom of your Internet browser window after you have accessed our website-SSL technology is active if there is a solid key or a closed lock. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from “http” to “https.”

Some versions of browsers and some firewalls don’t permit communication through secure servers like the ones we use to process orders at SafeHomeFilters.com. If you cannot access the secure server for any reason, you can place your order by calling 1-877-273-2843.

While we implement the above and other security measures to protect your information, please note that no data transmitted over the Internet or any other public network can be guaranteed to be 100% secure.

Does SafeHomeFilters.com link to other sites?

The SafeHomeFilters.com website includes links to other websites that are not under our control. These other websites have their own policies regarding privacy that you should review. SafeHome Filters has no responsibility for these linked websites.

Does SafeHomeFilters.com protect children’s privacy?

SafeHome Filters is concerned about the privacy of young children and we do not knowingly collect any personal information from a child under 13 years of age. SafeHome Filters does not sell products for purchase or use by children.

Changes to this Statement

SafeHome Filters may update the Privacy & Security Statement from time to time. When we make changes, we will post them here. You may wish to check this section from time to time, because by visiting our website, you agree to accept any such changes to these policies. Except as otherwise mentioned herein, this Privacy & Security Statement only addresses the use and disclosure of information we collect from you on our website.

If you have any questions about our Privacy & Security Statement, please contact us:

By Email:          CustomerService@SafeHomeFilters.com

By Phone:         1 877-273-2843

By Mail:           SafeHome Filters
P.O. Box 8277
Asheville, NC 28814